Have a question?
Here are answers about playlists, the programme guide, and playback. EPTV is still in development and is not publicly available yet.
Availability
Can I download EPTV?
No. There is no public EPTV release yet.
Is EPTV available in the App Store?
Not yet. No EPTV app has been publicly released.
Which platforms are being developed?
EPTV is being built for Mac and Apple TV.
Is there a release date?
We do not have a public release date yet.
Platform status
Mac — Pre-release
The Mac app includes playlist and programme-guide tools, keyboard navigation and desktop playback. Not publicly released yet. Explore EPTV for Mac.
Which Macs can run EPTV?
Requires a Mac with Apple silicon and macOS 26 or later.
Apple TV
The Apple TV app is designed for the Siri Remote, channel browsing and fullscreen viewing. Not publicly released yet. Explore EPTV for Apple TV.
General
What is EPTV?
EPTV lets you watch channels from your own IPTV playlist on Mac or Apple TV. It is built around live television.
Does EPTV include television channels?
No. Bring your own IPTV playlist and permission to watch its channels. EPTV does not sell subscriptions or give you access to programmes.
Do I need an IPTV provider?
You need your own source of channels in a supported playlist format. EPTV does not sell channel packages or provider access.
Which Apple platforms is EPTV being built for?
Mac and Apple TV. None is publicly available yet. See availability.
Are the interfaces identical?
No. Both apps let you browse and watch your channels. On Mac, use the keyboard and windows. On Apple TV, use the Siri Remote and fullscreen player.
Is EPTV a VOD app?
EPTV is built for live television. If your provider supports catch-up, you can also watch earlier programmes through Replay.
Setup
How do I add my IPTV setup?
Add an M3U playlist URL on Mac or Apple TV. On Mac, you can also import an M3U/M3U8 file. These are the current development options; we will confirm the final steps before release. Learn how EPTV works.
Can I restore an existing EPTV setup?
Yes, with a compatible EPTV snapshot. Mac can export one that Apple TV can import. Read the confirmation: import can replace your local library. Snapshots can contain provider credentials and viewing history, so keep them private.
Which playlist or provider formats are supported?
Development builds accept M3U playlists from HTTP or HTTPS URLs on Mac and Apple TV. Mac also accepts local M3U files and XMLTV guides. Apple TV can load a guide address included in a supported playlist, or import a compatible Mac snapshot. We will confirm compatibility before release. A provider login or portal address alone is not a playlist URL.
Why does setup fail?
Check the error message first. Make sure you entered a complete playlist URL and that your provider credentials still work. The playlist may be empty, invalid, expired, or unreachable.
Live TV
Why is a channel not playing?
Check your connection and whether your provider is working. Your access may have expired, or the stream may not work with this build. Refresh the URL playlist if needed and try again. If it still fails, keep the error message for support.
Why do channels have different playback options?
Your provider can offer different options for each channel or programme. EPTV enables the ones your source supports. Some unavailable controls stay visible but disabled.
Why can I not drag the progress bar on some live channels?
The bar shows how far the programme has gone in the schedule. The stream itself may not support rewinding. You can drag only when playback supports seeking.
Guide & programme data
Why is programme information missing?
Check whether your provider supplies a guide and try refreshing it. On Mac, check that the guide entries are matched to your channels. You can still watch a live channel without programme information.
Can I play a future programme from the guide?
No. It is there so you can see what is coming up. You can watch it live when the broadcast begins.
Can I play an earlier programme from the guide?
Only if your provider supports Replay for it and has a compatible source. A programme can remain in the Guide after replay access has expired.
Start Over & Replay
What is Start Over?
It lets you watch the current programme from the beginning, when your provider supports it. Choose Watch from Start in the player.
What is Replay?
It lets you watch an earlier programme from your provider’s archive. Your provider must supply a compatible replay source for that programme.
How far back can I replay?
That depends on your provider and the channel. Older programmes can still appear in the Guide even when they are no longer available to watch.
Does EPTV record programmes?
No. Replay and Start Over use your provider’s archive. They do not add recording, general timeshift, or rewinding to every stream.
Troubleshooting
Refresh the playlist or guide
If provider data has changed, use the refresh action for your URL playlist or guide where available. File and snapshot sources do not have the same refresh option.
Check provider status
Confirm your provider is reachable and your subscription or authorization is valid. EPTV cannot repair an unavailable provider source.
Check the playback option
A live-only channel may not support Replay or Start Over. Check whether your provider offers them.
Keep the error message
Note the exact import or playback error, your app version, Apple platform, and what you were doing. Use the app's diagnostics or error details when available. Remove playlist addresses, stream URLs, tokens, passwords, and account details before sharing.
Still need help?
Write to us if you have a question or something is not working. Tell us which device and app version you use, what you tried, and what happened. Include the error message if there is one. Remove provider URLs, passwords, tokens, and personal information before sending screenshots or messages.
tracktionsapp@gmail.com